Return And Refund Policy

REFUND POLICY

CONNECTED GLOBE ENTERPRISE

At Connected Globe Enterprise, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the “Policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.

RETURN AND REFUND POLICY

We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs. We also offer refunds for Services purchased on website according to the terms and conditions of this Policy.

REFUNDS

We may offer refund for products purchased if:

• The product delivered to the customer is different from the one the customer ordered.

Customers may be eligible for a refund provided that:

• The product is returned in its original packaging.
• The product remains sealed and unused.
• The product must not be damaged or broken at the time of return.
• The product will be returned with the receipt issued for its purchase.

Other conditions of return are as follows:

• The customer completes a complaint form available on the website in not less than 48 hours after receipt of goods and submits an original payment slip.
• We also offer refund for the services purchased on our website.
• Any claims for a refund must be made within: 5 days of receipt of the product or services.

EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You received what you ordered, but simply changed your mind about the product or service.
• You misused or mishandled the product in such a way that caused damage to the product.
• You were aware or notified of the problems with the product or service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• If you have received the products or service and failed to make a report within one month from the date of receipt.

DAMAGED PRODUCTS

If you discover that the product you purchased from us is damaged during delivery:

• report the damage to us immediately upon discovery;
• ensure that that the damaged product is returned in the same condition and packaging it was when it was received;
• we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 5 days following your receipt of the product.

RETURN SHIPPING

We will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.

DAMAGED PRODUCTS

If you discover that the product you purchased from us is damaged during delivery:

• report the damage to us immediately upon discovery;
• ensure that the damaged product is returned in the same condition and packaging it was when it was received;
• we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 5 days following your receipt of the product.

RETURN SHIPPING

We will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.